About Clinical IQ, LLC


Founded in 1999, Clinical IQ, LLC, is a privately held consulting company based in Florham Park, New Jersey. It is led by Eric Kastango, MBA, RPh, FASHP, President and CEO, who is seen as an expert resource in many areas of the pharmacy and the CGMP industry, but particularly in USP Chapter standards, <795>, <797>, and <800> in addition FDA regulated CGMP aseptic processing. Clinical IQ, LLC aims to serve as the trusted source for pharmacy information services and product solutions for all our customers who range from local start-up operations to established national companies in the hospital, home care, and specialty compounding industries. With this aim, Clinical IQ® creates software, classroom training, web based training, audit tools, and many other informational products to make sterile compounding and related areas of pharmacy safer.


Improving patient safety through better standards-setting in sterile compounding and other practice areas is not our only goal, though it is the highest goal. Another goal is to improve the professional life of pharmacists and technicians as we carry out our craft with the comforting knowledge of reduced probability of causing harm. You see, Clinical IQ® and our partners are practitioners. We have real on-the-floor experience. We are aware of how the rigors and pressures of daily work and work habits impact quality beyond textbook formulas. Clinical IQ® and our partners are on a mission to change pharmacy for the better and our work is never done. We hope you will join us.

Clinical IQ Team Members


Eric S. Kastango, MBA, BS Pharm, FASHP

Eric S. Kastango, MBA, BS Pharm, FASHP, is president of Clinical IQ LLC, a health care consulting firm and CriticalPoint, LLC, a web-based education company.

Mr. Kastango received his Bachelor of Science degree in pharmacy from the Massachusetts College of Pharmacy and Allied Health Sciences and his Master of Business Administration degree from the University of Phoenix. He completed 65 hours of training in nuclear pharmacy at Purdue University and 80 hours of didactic training for the Six Sigma-Green Belt certification that he started with BD Medical Systems. He is currently attending Johns Hopkins Bloomberg School of Public Health, working towards a Master in Public Health.

Since 1980, he has practiced pharmacy in a number of practice settings, including hospitals, community, and home care, in a number of different of roles, including the Corporate Vice President of Pharmacy Services for Coram Healthcare Corporation. He has also managed a FDA-registered cGMP manufacturing operation for Baxter Healthcare Corporation.

Eric received a coveted ISMP Cheers Award in 2015 for his work related to sterile compounding safety.  He is one of four recipients of the 2013 Outstanding Service Award from the Massachusetts Society of Health-System Pharmacists and the 2014 recipient of the NABP Henry Cade Memorial Award that recognized his efforts and assistance to the states and NABP to address the NECC compounding tragedy that occurred in 2012.

He is an active member and Fellow of the American Society of Healthcare Pharmacists and served on the USP Sterile Compounding Committee from 2005-2010 and 2010-2015 USP Council of Experts, Compounding Expert Committee until April 2013. In May 2013, USP recognized Eric and the members of Compounding Expert Committee with an Award for Outstanding Contribution to the USP Standards-Setting Process.  He has served on the USP Hazardous Drug Expert Panel since 2010. Eric served on the Expert Panel for ASHP Research & Education Foundation in the development of the 2015 Outsourcing Sterile Products Preparation Vendor Assessment Tool and ASHP’s Insourcing Readiness Assessment Tool.

Eric’s CV (pdf).

Peter Cantor

Peter brings with him a diverse background in pharmacy product development, sales, and educational training with more than 10 years of experience. Most recently, Peter worked for the American Society of Health-System Pharmacists (ASHP) as manager of electronic product development. Peter has a degree in Secondary Education from The Ohio State University.  Mr. Cantor is also the Sr. Vice President of CriticalPoint, a premier healthcare education and publishing company.


Mark Bodnar, RPh

Mark Bodnar, BS Pharm, Registered Pharmacist, is Director of Special Projects for Clinical IQ with over 30 years’ experience in sterile compounding: hospital, infusion therapy/home and LTC, as well as, FDA regulated outsourcing facilities. Mark’s focus through the years was the introduction and instillation of GCP/ GMP culture through quality systems management of SOP development, documentation, training and CAPA.



Kimberly Coughlin
Kimberly currently serves as the Director of Microbiology for Clinical IQ, LLC, where she joined in early 2019. In her role she provides consultation on environmental monitoring, remediation and facility design performance. Kimberly is also responsible for reviewing regulatory compliance, performing audits of client vendors and participating in training and teaching at Critical Point, LLC.

Kimberly has over 18 years of experience in microbiology laboratory testing, environmental monitoring and field testing and certification of engineering controls in the pharmaceutical, medical device, research and sterile compounding industries. During Kimberly’s industry tenature she has worked with clients to develop meaningful environmental monitoring programs, successful remediation plans and consulted on remedial efforts for engineering control performance issues.

Since 2015, Kimberly has served as a Director on the Controlled Environment Testing Association (CETA) Board of Directors. Kimberly also serves as a Subject Matter Expert (SME) for the CETA National Board of Testing’s (CNBT) Registered Certification Professional – Sterile Compounding Facilities (RCP-SCF) accreditation program. She is currently the Chair/Board Liaison of the CBNT Executive Committee.

Kimberly received her Bachelor of Science degree in Environmental Science from Westfield State College. She received NSF Accreditation for the Field Certification of Class II Biosafety Cabinets and CETA accreditation as a Registered Certification Professional – Sterile Compounding Facilities.

Kimberly’s CV (pdf)


Joseph Coyne, RPh

Joseph W. Coyne, RPh, currently serves as the Director of Field Operations for Clinical IQ where has been since 2017.  In his current role he acts as a trusted source for pharmacy information services and product solutions for clients who range from local start-up operations to established national organizations in the hospital, home care, and specialty compounding industries. Prior to joining forces with the Clinical IQ team, Joe served as President and CEO of Coyne Consulting and before that he served as the Enterprise Vice-President of Pharmacy Services for Cancer Treatment Centers of America (CTCA).

Joe has practiced pharmacy in many different capacities and settings, including hospitals, community-based retail, long-term care, hospice and home care.

Joe is a trusted speaker who has been invited to present nationally and internationally on various pharmacy practice topics such as; pharmacy compounding, hazardous drug handling, and quality standards.  He has presented at the local, state and national levels to State Pharmacy and Hospital Associations, National Society meeting and for Fortune 500 companies.  He is also currently serving as a faculty member at the CriticalPoint Center for Training and Research (CCTR) presenting on the topics of hazardous drug handling and aseptic preparation.   CCTR’s mission is to increase patient safety by delivering engaging educational programming that results in a measurable change in performance in the areas of sterile compounding.

Joe continues to contribute to numerous industry publications including ASHP’s Compounding Sterile Preparations, 4th Edition which he co-authored the Hazardous Drug Handling Chapter, and is co-authoring the ASHP Hazardous Drug Handling Technician Bulletin revision.  He is also an active member of the American Society of Healthcare Pharmacists (ASHP) and has severed on the Board of Directors for several organizations including an International Compounding Organization.

Joe received his Bachelor of Science degree in pharmacy from the Philadelphia College of Pharmacy and Science where he served as a Clinical Preceptor and an Adjunct Senior Clinical Professor of the Department of Pharmacy Practice.  He lives in Illinois with his family and when not working in the pharmacy community or with his family, you will find him on the road satisfying his passion for bike riding.

Joseph’s CV (pdf)

Mary Nazzal, PharmD

Mary Nazzal, a Registered Pharmacist, is the Associate Director of Field Operations for Clinical IQ LLC.  She received her PharmD degree from Butler University of Indianapolis and has completed 65 hours of training in nuclear pharmacy at Purdue University.  She has over 14 years of progressive and diverse hospital pharmacist experience including administrative, inpatient pharmacy, de-centralized pharmacy, operating room with a focus in Sterile Compounding.  Prior to joining Clinical IQ in 2017, Mary established and lead Sterile Compounding Services including pharmacy related policy/procedure/SOP development, technology setup and implementation, training development and implementation for Cleveland Clinic, Abu Dhabi in the United Arab Emirates.

Mary’s CV (pdf)


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